Ramsey Chrysler Jeep Dodge Wins 2018 Customer First Award for Excellence

FCA Customer First Award For Excellence 2018
We’re proud to be a recipient of the 2018 Customer First Award for Excellence! We would like to thank the loyalty of our customers and the hard work of our team for helping us receive this designation that only 468 dealerships out of a possible 2,600 get.

We’ve earned this accolade in other years including 2017 as well because of our high level of customer experience recognition in our sales and service departments in the program’s 5 core areas:

  • People
  • Facility
  • Processes
  • Customer Performance Metrics
  • Training Certification

Launched in October 2015 by Fiat Chrysler Automobiles (FCA) US and J.D. Power, the Customer First Award for Excellence focuses on sales, employee training, facility condition & service experience. The 5 core “pillars” where Ramsey Chrysler Jeep Dodge was evaluated for this designation are:

  • Facility Certification showing a clean & comfortable environment being provided for customers
  • Performance Measures showing the highest levels of customer-oriented sales & service goals being achieved
  • Employee Surveys being completed to promote the voice of dealership employees & a customer-driven culture
  • Training Certification showing that the employees have received the highest level of required FCA-certified training
  • Process Validation showing certified sales & service processes that support excellence in customer handling

What Our Customers Have to Say

“I'm comfortable with saying between friends and family I'm good for a dozen assorted vehicles from Ramsey Chrysler Jeep Dodge. They take such good care of me that I can't help but keep going back. They have a great selection of vehicles and friendly staff. I assure you that if you go in and see my sales guy Steven Ippolito you will not be disappointed. He works hard and hustles to get you the best deals and is very thorough and organized.

Through all my purchases I have also developed a great relationship with the GM. I have watched him in action and he constantly goes above and beyond to make deals happen and to accommodate all is customers.

When is comes to service Joan Murphy is the one to see! She is amazing and the only person I ever talk to when I need to service my vehicles. She is truly and asses to the service department and people certainly know it!”

-Brett V

 

“I bought a Jeep about 8 weeks ago from Marissa aka ‘Red’. Red greeted us at the door with a smile and took her time to answer any questions I had. After showing me the used cars on the lot and taking me for a test drive, we sat and talked numbers. Not only did she make things work within my budget, I feel she and the staff went above and beyond to make sure that I walked out the door satisfied.

Not once did i ever feel like they were pressuring me into buying. This is the third Jeep I've bought from Ramsey Jeep and most definitely won't be my last. I even enjoyed my experience so much that I brought my girlfriend in this week, so she could purchase another 2014 Grand Cherokee through Red. Highly recommend.”

-James S

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Categories: New Inventory

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